Cancellation & Refund Policy

At RD2 Design, we dedicate significant time, expertise, and resources to each project from the moment a booking is confirmed. To ensure clarity and protect the integrity of our process, the following policy applies:

1. No Refund Policy

All payments made to RD2 Design are non-refundable. Once payment is received and work has commenced (including but not limited to concept development, design drafts, site visits, or material sourcing), no refunds will be issued under any circumstances.

2. Cancellation by Client

If a client chooses to cancel or postpone a project after payment has been made, the payment will be retained in full to cover time, resources, and administrative costs already allocated. Unused services or phases are not transferable or creditable unless explicitly agreed in writing.

3. Cancellation by RD2 Design

In the rare case that RD2 Design must cancel a project due to unforeseen circumstances or force majeure, clients will be notified promptly. In such cases, any refundable amount (if applicable) will be assessed based on the work completed at the point of cancellation.

4. Change of Scope

Requests for major changes after project confirmation may be treated as a new service and charged accordingly. Minor adjustments are at the discretion of the design team.

5. Agreement to Terms

By engaging RD2 Design’s services and submitting payment, the client acknowledges and agrees to this cancellation and refund policy.