Cаncelation and Return Policy

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days by providing a genuine reason for doing so.

The deadline for canceling an order is 2 days from the date of receiving the order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

·       By email: rd2@rd2design.com

We will reimburse you no later than 14 days from the day on which you placed the order. We will use the same means of payment as you used for the Order, and you may incur any cancellation fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

·       The order was received in the last 2 days 

·       The product is packaged well to ensure it’s not damaged in transit.

The following Goods cannot be returned:

·       Goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

is returned to us in the original packaging, unused, and in resellable condition.

On approving your return request by email, return expenses will be paid by customer. Items should be returned to us in the original packaging, unused, and in resellable condition. Returns from other countries should be couriered at their personal risk to the below address.

The One Tower, Sheikh Zayed Road, PH2, Dubai, UAE.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchanges

We only

replace items if they are defective or damaged. If you need to exchange, send

us an email at rd2@rd2design.com  

__________________________________________

REFUND POLICY

Once the returned products are received and approved, refunds will be initiated onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Only regular-priced items may be refunded. Sale and promotional items cannot be refunded.

A refund will not be initiated in the below circumstances.

·       The wrong product was sent by the merchant.

·       The product is defective.

·       The product was damaged in shipping.

·       The product is tampered.

·       Sale and promotional items.

_________________________________